I've engineered software for 25+ years. Now I'm testing firsthand how AI is changing that experience and writing about what is actually changing in practice.

Yes, I work on technical problems too. But I don't write about technical subjects for technology's sake. I write about the business problems AI, software, automation, data and process design solve in a real business—and what they change. The question at the top of my agenda lately is this: How does a company move from using AI simply to ask questions and get answers to integrating it into its processes, decisions and, when necessary, its business model?

The pieces below are ordered from newest to oldest. If the first few feel too basic or too technical, keep exploring, because in each piece we look for answers to questions at different depths. Whether the intelligence is artificial or human, the question we need to answer is this: How can we do our work better—with higher quality, greater efficiency, more innovation and greater professionalism—and create more value?